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Licenses and Connections Dialog

Administrators can use this dialog to see current License information and sever existing Connections to the APS.net Service.

Connections are used by the APS Clients, the APS Scheduling Agent, the APS Interface, and any external programs to communicate with the APS Service.  The number of simultaneous connections is limited by the number of user Licenses installed.


For each type of License, you can see:

  • Total Purchased: This is the maximum number of connections created concurrently for Users who log in with this type of Scenario Access.  Once the maximum is reached, additional logins are not permitted.   (Note that additional licenses can be purchased and easily installed at any time by contacting support@PlanetTogether.com).
  • Nbr In Use: This is the number of connections currently in session where the User logged in with a particular type of license.  This number cannot exceed the Total Purchased.
  • Nbr Available: This indicates how many additional Connections can be created with the specified License type.  If this value is zero, it will be shown in RED to indicate that all of the Licenses of this type are in use, and future logins of this type will fail.


This grid lists all of the active Connections.

  • Connection Nbr: This is a unique identifier for the Connection.  The Connection Number can also be seen in the status bar of APS.net Clients so that you know which Connection is being used by a particular instance of a Client.
  • Connection Type: There are two types of Connections: Client and Interface/Scheduling Agent/External.  The Client is for APS.net Clients.  The other type is used by the APS.net Interface, the APS.net Scheduling Agent, and all external programs such as custom interfaces.  There is a separate Timeout for each Connection Type specified in the System Options dialog under the Connections tab.
  • User: This is the Name of the User that logged in using the Connection.
  • License: This is the type of License being used by the Connection.  It is determined based upon the Scenario Access of the User that is logged in.
  • Admin: This indicates if the user is an Administrator.
  • Computer Name: This indicates the actual "Computer Name" specified in the client computer's Windows System Settings.  The purpose of this setting is to help determine which physical computer created the Connection.
  • Last Login: This is the date/time that the Connection was used for logging in.  Note that the date/time is shown in the local date of the computer viewing this dialog (not the Client computer that made the connection.).
  • Last Contact: Each Connection automatically contacts the APS.net Service at an interval specified in the APS.net <>.exe.config file of the program that created the Connection.  If the PT Service stops receiving these contacts, the Connection will be Auto-Disconnected (see below).  This value is not updated in real-time because it would create excessive network traffic.  Therefore, you can click the Refresh Last Contact Column button at any time to refresh this value.  Note that the date/time is shown in the local date of the computer viewing this dialog (not the Client computer that made the connection.).
  • Last Contact Updated: This indicates the last time the Last Contact column was updated to show the current value.  (see above under the Last Contact).  This gives you an idea of how "stale" the Last Contact value is.


The APS.net Service will automatically disconnect any Connection that does not contact the PT Service within a user-defined frequency.  The purpose of this is to release Connections and Licenses for "dead connections" -- that is, Connections that for some reason have stopped responding. For example, this can occur if a Client process is terminated, a network problem, etc.  You can set these timeout values in the System Options dialog under the Connections tab.

Disconnect Selected Connections

Administrators can use this command to sever existing Connections forcibly.  This is primarily designed for cases where a program connected to PT Service shut down unexpectedly and did not log out.  Disconnecting it will immediately free up the License that the Connection is using.  If a Connection is Disconnected while a program (a PT Client, etc.) is still running, that program will experience an error the next time it tries to communicate with the PT Service.  If the program is an APS.net Client, then no data will be lost other than any user preferences modified in the client session.  Once Disconnected, the Client will have to log in again to re-connect.