Read-Only Mode for Offline License Key Users

Key Concepts

PlanetTogether provides Offline License Keys based upon a data model. If significant changes have been made to the model, the instance may go into Read-Only Mode.

This article will guide you through some troubleshooting tips and how to submit a Support Request if your instance goes into Read-Only Mode.

Note: This process only applies to users with an Offline License Key.

Troubleshooting

A PlanetTogether offline instance will enter Read-Only Mode when significant changes have been made to the model.

We first recommend trying to 'Undo' the changes that could have caused the instance to go into Read-Only Mode. These include making significant changes to the resources, tools, routings, items, etc.

Submit a Support Request

If you are still experiencing issues, you will need to submit a support request to PlanetTogether's support team.

Please fill out all of the required fields, in addition to:

  • Details: Provide details of any changes you have made to the model that could have caused the instance to go into Read-Only Mode. This can include changes made to the resources, tools, routings, items, etc.
  • Category: Select "License issue or Software is read-only."
  • File Upload: Please upload the latest scenario file.
    1. Ensure that your instance services are stopped.
    2. Click 'Browse...'
    3. In the File Explorer, go to: C:\ProgramData\PlanetTogether APS\<Instance Name Instance Version>\System\Data\Scenario
    4. Select the scenarios.dat file

Once the request is submitted, PlanetTogether will use the scenario file for validation, identify which changes have caused the issue, and re-activate the license. Please consult this article once you have received your updated license.